Order Processing

• Please allow up to 2 business days for standard order processing.

• Ready-to-Ship items may ship sooner.

• Made-to-Order items may require up to 15 business days before shipping.

• Custom orders require additional production time due to craftsmanship and detailing.

• For Rush Production, both a rush production fee and a shipping upgrade may apply.

  • Please contact us to confirm rush availability before selecting it at checkout.

🚚 U.S. Shipping Methods

USPS Ground Advantage — $15

Estimated delivery: 1–4 business days after shipment

• Delivery varies based on distance from Los Angeles

• Local Southern California orders often arrive in 1 day

• Includes Saturday delivery

• Not a guaranteed service

USPS Priority Mail — $20

Estimated delivery: 2–3 business days after shipment

• Includes Saturday delivery

• Reliable but not guaranteed

USPS Express (1–2 Day) — $50

Estimated delivery: 1–2 business days after shipment

• Fastest USPS domestic option

• Delivery timing depends on your location

• Not guaranteed during carrier-related delays

FedEx / UPS Shipping

• Pricing varies and is calculated at checkout when available

• If you prefer FedEx or UPS, please contact us and we can quote the current rate

• Delivery timelines depend entirely on the carrier selected

✍️ Signature Requirement

All packages are shipped with Signature Required to ensure secure, hand-to-hand delivery.

If you prefer No Signature Required, you must:

1. Complete our Signature Release Form

2. Email it back before your order ships

(The form is available under FORMS on our website.)

We do not currently offer third-party shipping insurance, which is why signature service is required by default.

🕒 In-Stock Collection

• Orders placed before 2 PM PST ship the same business day

• Orders placed after 2 PM PST ship the next business day

• Weekends and holidays are not business days

🚨 Risk Department Flags

Your order may be delayed if flagged for:

• Billing and shipping address mismatch

• High-value orders

• Suspicious or inconsistent information

We may request a Credit Card Authorization Form, sent only from an official @angelbrinks.com email.

If you choose not to proceed, the order will be canceled.
You may reorder using corrected information.
Your personal information is never stored.

🌍 International Shipping (Worldwide)

We do offer Shopify Worldwide Shipping, where duties and taxes are automatically calculated and collected at checkout for most countries.

International Delivery Estimates

Delivery time depends on the carrier selected at checkout:

• DHL Express: Usually 2–3 business days

• USPS International: Typically 7–14 business days

• FedEx / UPS International: Varies by destination and service level

Note: Delivery estimates do not include weekends, holidays, or time spent in customs.

Customs & Requirements

• A valid email and phone number are required for customs and delivery communication

• In certain countries where Shopify’s duty system is not supported, duties/taxes may still be collected upon delivery

Important

Angel Brinks Fashion is not responsible for:

• Customs delays

• Duty/tax charges not collected at checkout

• Carrier-related delays

• Inaccurate or incomplete shipping addresses

International Shipping Costs

All international shipping costs are calculated at checkout.
If the actual carrier cost exceeds the collected amount, your paid shipping fee will be applied toward the final charge.

📬 Missed Deliveries

If you miss a delivery attempt:

• Carriers usually attempt delivery at least twice

• You may also arrange pickup at your local post office or carrier hub

• USPS holds packages for 15 days before returning them to sender

If your package is returned to us:

• We will notify you

• Additional postage will be required for reshipment

Failure to retrieve your package will result in additional shipping charges for re-delivery.

🔏 Proof of Delivery & Lost Package Policy

Angel Brinks Fashion ships all orders using trusted carriers (USPS, UPS, FedEx, DHL).

Once the carrier marks your package as “Delivered”, this serves as official proof of delivery.

This includes:

• Stylized or abbreviated signatures

• Digital signatures

• GPS-confirmed delivery scans

• Delivery to the correct address listed on your order

We are not responsible for:

• Packages stolen after delivery

• Packages misplaced after delivery

• Packages delivered to the correct address but not retrieved

If you believe your package was stolen or misdelivered:

• Contact the carrier to open a Missing Mail / Delivery Investigation

• File a local theft report if necessary

• Check with neighbors, building offices, and mailrooms

We currently do not offer third-party shipping insurance, so we cannot replace packages confirmed delivered by the carrier.

Return and Exchange Policy

At Angel Brinks Fashion, we want you to feel confident and beautiful in every piece. While refunds are not offered, we gladly provide:

• Exchanges
• Store credit for future purchases

Store credit does not expire and remains available until fully used.
It may be applied toward any future purchase on our website.

🚫 No Refunds Policy (All Sales Final)

Due to the handcrafted, made-to-order nature of our garments and the hygiene standards required for apparel, Angel Brinks Fashion does not offer refunds under any circumstances.

Once an order is placed, it enters production and cannot be canceled or refunded. Made-to-Order items are final once purchased.

Exchanges or store credit may be granted in accordance with the guidelines below, but refunds are not permitted.

If a customer files a chargeback instead of following our return process, all supporting documentation—including timestamps, tracking, compliance with stated policies, and photos of the item prior to shipment—will be provided to the bank.

🔒 Final Sale Items

The following items are final sale and not eligible for return, exchange, or store credit:

• Masks
• Bathing suits
• Undergarments
• Custom-made garments
• Personalized items
• Items marked as Sale or purchased at a discounted price

Exceptions may be made at our sole discretion.

⚡ Flash Sales, Promotions & Price Adjustments

From time to time, Angel Brinks Fashion may offer flash sales or limited-time promotions for holidays, live shows, special events, or promotional campaigns.

A flash sale is a temporary promotional discount offered for a short period of time. These promotions do not mean an item is being discontinued, clearanced, or reduced due to lack of demand. Many items included in flash sales are among our most popular styles.

Once the promotional window ends, items return to their regular retail price.

Please note:

• Promotional pricing is valid only during the active promotional period
• Discounts cannot be applied to previous purchases
• We do not offer price adjustments on prior orders, whether the item has shipped, is awaiting shipment, or is already in production

Orders placed earlier maintain their priority place in the production queue, while flash sale purchases enter production in the order they are received.

Purchasing the same item again during a promotional event for the purpose of returning the original full-price order is not permitted and may result in the return being denied or subject to a restocking fee.

Promotional pricing cannot be applied to previous purchases under any circumstances.

🔁 Exchanges

We offer complimentary U.S. ground shipping on size exchanges of the same item.

If you need a different color, style, or prefer store credit instead, standard shipping rates will apply.

Please note:

• Discount codes cannot be applied during an exchange process

• If your original order used a discount code, we recommend selecting store credit and placing a new order

  🧷 Quality Assurance & Defective Items

  At Angel Brinks Fashion, every item is carefully inspected prior to shipment to ensure it meets our quality standards. However, in rare cases, an issue may be missed.

  If you believe you have received a defective or damaged item, please submit a return request through our Returns Portal and include clear photos of the concern.

  • If the issue is determined to be a manufacturing defect or an error on our part, we will provide a return label and resolve the issue promptly.
  • If, upon review, the item shows signs of wear, damage, or misuse after delivery, the return may not be approved, or the customer may be responsible for return shipping.

  We kindly ask that you work with our team to resolve any concerns. We are committed to finding a fair solution and are always happy to assist.

  Filing a chargeback without first contacting us and allowing us the opportunity to resolve the issue may be considered a violation of the Terms & Conditions agreed to at checkout.

   

✅ Return Eligibility Requirements

To qualify for an exchange or store credit:

• Item must be unworn, unwashed, and unaltered

• All original tags must be attached

• Package must be postmarked within 7 days of the delivery date

• Shoes must show no signs of wear

• Return must include a tracking number for proof of shipment

Items returned with makeup, deodorant, bronzer, perfume, or bodily stains may incur a dry-cleaning fee, deducted from the issued store credit.

🧵 Custom Orders

Custom-made items, including garments with personalized sizing, added coverage, sleeve changes, or other modifications, are:

• Non-cancelable once production begins

• Final sale with no exchanges or store credit

Please ensure all measurements are accurate before placing a custom order.

📥 How to Start a Return

All returns are processed through our online portal.

1. Visit www.angelbrinks.com

2. Scroll to the bottom

3. Click “Returns Portal”

4. Enter your order number and the email address used at checkout

Important: Returns are not handled by phone.
Using the portal ensures faster, accurate processing.

If you need help, contact us at support@angelbrinks.com.

⚠️ Important Notes

• Shipping charges are non-refundable

• Angel Brinks Fashion is not responsible for return packages lost in transit

• Please use a trackable shipping service

• Final sale items may be considered for store credit only at our discretion, and may be subject to a restocking fee

💛 Thank You

We appreciate your support of a woman-owned, independent fashion brand.
Our team is here to help ensure you absolutely love your piece.

— Customer Service Team