FAQ

**Frequently Asked Questions**

*How to Use Credit Code:*


If you have a credit code from an exchange, enter it in the "DISCOUNT CODE" section at checkout.

*Multiple Discount Codes:*


No, multiple discount codes cannot be combined at checkout. If you have a credit code from a previous exchange and there's an ongoing sale requiring a discount code, call us for manual processing.

*Custom Orders*

Please email customorders@angelbrinks.com with your contact information, and images of references you may have. You can also mention details of fabric choices, problem areas, how you want your design to look like. We will contact you after 24-48 hours to go over your options and pricing.

*Difficulty Contacting Us:*


If you're having trouble reaching us, consider checking our business hours (9 am - 5 pm PST, Monday-Friday). High call volumes in the mornings may lead to delays. Emails may end up in spam; please read automated replies and website information first. Calling during business hours ensures faster assistance.

*Authenticity of Reviews:*


Yes, our reviews are genuine. "Verified buyer" reviews are from customers contacted by Yotpo, a third-party company, ensuring authenticity. Reviews from verified buyers qualify for a 20% discount on future purchases.

*Leaving Reviews:*


Yotpo contacts customers approximately 3 weeks after placing an order for reviews. Verified buyers receive a 20% discount code upon review publication. Check your spam inbox for the Yotpo email.

*International Shipping:*


Yes, we ship internationally. Contact us for international orders. We're not responsible for delivery dates or duty fees imposed by international shipping companies.

*Tracking Information:*


Every package has a tracking number. Once your order ships, you'll receive an email confirmation with the tracking number.

*Delayed Package or Damage:*


If your package is delayed, contact USPS or FedEx with your tracking number. For damaged packages, contact us immediately for resolution.

*Card Declined Issues:*


Card declines may occur due to shipping to an address other than the billing address. If declined, we'll send a Credit Card Authorization form for verification.

*Repeat Customer Discount:*


Yes, repeat customers receive a 20% discount for leaving reviews. Yotpo contacts verified buyers for reviews.

*Restocking Sold Out Items:*


Restocking may happen. Use the "in stock reminder" on the website or download the Angel Brinks app for notifications.

*Modeling Opportunities:*


Send professional photos, contact info, and a resume to iwanttomodelAB@angelbrinks.com.

*Wholesale Inquiries:*


Contact wholesale@angelbrinks.com with your wholesale license and store information for the catalog.

*Job Applications:*


Email humanresources@angelbrinks.com for job inquiries and applications.

*Visiting Los Angeles Headquarters:*


We're open to the public. For showroom appointments, contact us.

*Business Hours:*


Phone lines are open Monday-Friday, 9 am - 5 pm PST. Closed on weekends and most holidays.

*Accepted Forms of Payment:*


We accept PayPal, Visa, Mastercard, Discover, and Amex.

At Angel Brinks Fashion, we deeply value every one of our customers, and we offer a variety of ways to connect with us. However, it’s essential to understand how our made-to-order process works and the impact that frequent inquiries can have on production timelines.

When you place an order, especially for made-to-order items, you’ll see a clear pop-up message at checkout explaining that these items require up to 15 business days to produce and ship. This timeframe means your order could ship anywhere from 1 to 15 business days, depending on where it falls in the production queue. While we understand the excitement of receiving your order, contacting us on day 5, 7, or even 10 can slow the process significantly.

Here’s how the process works once your order is placed:

  1. Your order enters our queue and is directed to the cutting department, where our skilled cutter selects the pattern and size for your item and begins cutting.
  2. It’s then assigned to a dedicated sewer. Some designs, especially those with intricate embellishments, take additional time to complete.
  3. After sewing, the item moves to quality control for inspection, ensuring it meets our high standards.
  4. Finally, it moves to packing, where it’s prepared for shipment. You’ll receive an email notification as soon as it ships, and the designated carrier will handle delivery.

When customers call, email, live chat, DM, and reach out across multiple platforms to check their order status, it sends our team into a frenzy. Representatives must stop what they’re doing, physically walk to the production floor, and track your order’s status. This involves checking with the cutter, locating the assigned sewer, and verifying with quality control or packing—essentially putting us on a time-consuming scavenger hunt.

This not only delays your order but also affects other customers’ orders in the queue. To help us serve you better and maintain efficiency, we kindly ask you to:

  • Order in advance whenever possible to account for production times.
  • Trust the timeline shared during checkout and give us the space to craft your item with care and attention to detail.

Your patience allows us to focus on creating the stunning, high-quality designs you know and love. Thank you for supporting our handmade process and for helping us bring your vision to life seamlessly.