FAQ

 

✨ How to Use Credit Codes

If you received a credit code from an exchange, enter it in the "DISCOUNT CODE" section at checkout. It will apply automatically to your order total.

⛔ Can I Use More Than One Discount Code?

We do not allow multiple discount codes to be combined. If you have a credit code from a previous exchange and there’s a sale with a discount code, please call us and we’ll be happy to manually assist you.

🏦 What’s the Difference Between In Stock, Ready to Ship, and Clearance?

All three categories include items that ship within 1 business day—no production wait.

  • IN STOCK: Pre-produced versions of popular Made to Order styles, in standard sizes. If you see "(IS)" in the product title, that exact size/color is available now. Once sold, it returns to Made to Order status.

  • READY TO SHIP: A curated mix of in-hand items from various collections. Could include seasonal extras or special designs we pre-made.

  • CLEARANCE: A small, limited-time collection of styles offered at deep discounts. Just like our (IS) items, once they're sold, they return to the Made to Order process. These pieces are in hand and ship the next business day — while supplies last.

✨ Custom Orders

Email customorders@angelbrinks.com with your contact info, inspo images, and any design notes (fabric preferences, areas to cover, etc). We’ll respond within 24-48 hours with pricing and next steps.

⚡ Trouble Getting in Touch?

Our live chat hours have been extended! During regular business hours (Monday–Friday, 9AM–5PM PST), all questions can be answered in full. After hours, our live chat is still available and can help with everything except detailed order status updates, as our production team is offline for the day.

  • Check your spam for missed emails.

  • Review our auto-replies or website for updates.

  • For urgent help, call during business hours for fastest service.

🌟 Are Reviews Real?

Absolutely. We use Yotpo, a third-party platform that verifies purchases before reviews are published. "Verified Buyer" badges confirm authenticity.

🖊️ How Do I Leave a Review?

Once your package is delivered, Yotpo will automatically email you a review request 3 days later. If you complete it, you’ll receive a 20% off discount code as a thank you. Check your spam inbox too!

🌐 Do You Ship Internationally?

Yes! As of January 1, 2025, with our new Worldwide Services, all international orders include shipping and duty fees. No surprises at delivery — everything is clearly calculated and shown at checkout, so you know the total cost upfront.

📅 Where’s My Tracking Info?

As soon as your order ships, you’ll get an email confirmation with tracking details. You can track your package directly via USPS, FedEx, or UPS.

🚗 My Package is Delayed or Damaged!

For delays: please contact the carrier (USPS, FedEx, etc.) using your tracking number. For damage claims, contact us immediately so we can assist with resolution.

❌ Why Was My Card Declined?

Common reasons for card declines include:

  • Shipping to an address different from your billing address

  • Insufficient funds

  • Expired or incorrect card information

  • Bank security flags or fraud prevention

If your payment is declined, we may send a Credit Card Authorization Form to verify your order.

We recommend contacting your bank or credit card provider for more details. You’re also welcome to call us directly and we’ll help troubleshoot the issue on our end.

🎉 Do You Offer a Repeat Customer Discount?

Yes! Verified buyers who leave a review through Yotpo receive a 20% discount code on their next order.

⏰ Will Sold Out Items Be Restocked?

Yes! Use the "in stock reminder" button on the product page — it will send you an instant email notification the moment inventory is added. Be sure to sign up so you don’t miss out!

📸 Want to Model for Us?

Email iwanttomodelAB@angelbrinks.com with professional photos, your contact info, and a resume.

💼 Interested in Wholesale?

Send your store info and wholesale license to wholesale@angelbrinks.com to receive our wholesale catalog.

🚪 Job Opportunities

Email your resume or job inquiries to humanresources@angelbrinks.com.

🏢 Can I Visit the Los Angeles Headquarters?

Yes! We’re open to the public — walk-ins are welcome during our business hours.

For specific appointments such as special occasion consultations, taking measurements, or discussing custom designs, please call or email us in advance to schedule time with the designer or one of our highly trained specialists.

⏳ What Are Your Business Hours?

We’re open Monday – Friday, 9AM to 5PM PST. Closed on weekends and major holidays.

💳 What Payment Methods Do You Accept?

We accept PayPal, Visa, Mastercard, Discover, Amex, Shop Pay, Klarna, and Zip.

Klarna and Zip offer flexible buy-now-pay-later options. At checkout, you can split your purchase into manageable payments over time — no hidden fees, just easy budgeting! Simply select your preferred option at checkout to view all available payment plans.

✍️ Understanding Our Made-to-Order Process

Most of our items are Made to Order, meaning they are sewn from scratch once your order is placed. At checkout, you’ll see a notice that these can take up to 15 business days to produce and ship.

Here’s how it works:

  1. Your order enters the production queue.

  2. Our cutter preps your size and fabric.

  3. A sewer creates the design—more detail means more time.

  4. The item is quality checked.

  5. It’s packed and shipped, with tracking emailed to you.

While we do our best to work quickly, we ask that you please avoid excessive status checks (calls, emails, DMs, etc.). Each inquiry pulls staff from production, slows down the process, and delays not just your order, but others too.

Please plan ahead, order early, and allow our team the time needed to bring your vision to life with care.

We appreciate your patience and thank you for supporting our handcrafted process! ✨