Shipping Protection Policy
🛡️ Shipping Protection Policy
At Angel Brinks Fashion, most of our pieces are made to order and one of a kind. If something goes wrong in transit, our priority is making it right the way that actually matters to you — getting your item, not just your money back.
✅ What Shipping Protection Covers
When you add Shipping Protection to your order at checkout, you're covered for:
- Lost packages — your order never arrives, and tracking confirms it was lost in transit
- Damaged packages — your order arrives visibly damaged
- Stolen or missing packages — your tracking shows "delivered," but the package never reached you
The protection fee is a small amount based on your order's total, shown to you at checkout before you complete your purchase.
🔁 How We Resolve Claims
Unlike standard shipping insurance, our default resolution is replacement, not refund. If your covered order is lost, damaged, or stolen, we will remake and reship the exact item at no additional cost to you.
If the item is no longer available for any reason, we'll reach out to discuss the best alternative with you directly.
📥 How to File a Claim
If your package hasn't arrived, or your tracking shows "delivered" but you don't have it in hand:
- First, take a moment to check — look around your delivery location, ask anyone else in your household, and confirm the shipping address on your order is correct.
- Log into your account on our website and select "Protection Claim" from your account menu.
- Submit your claim within 2 days of the delivery date shown on your tracking. Claims filed after this window may not be eligible.
- For orders over $500, we may ask you to file a police report for a stolen package — this helps us process your claim and protects against fraud.
Important: our team will review your tracking information and file your claim on your behalf. Once approved, we'll begin remaking your item right away.
If you need help, contact us at support@angelbrinks.com.
🚫 What's Not Covered
- Orders where the shipping address entered at checkout was incorrect or incomplete
- Packages confirmed delivered with no evidence of theft or misdelivery
- Claims filed outside the windows listed above
- Items damaged after successful delivery (not a shipping issue)
- Gift cards and other non-shippable items
💛 Thank You
We appreciate your support of a woman-owned, independent fashion brand.
Our team is here to help make sure your order arrives exactly the way it should.
— Customer Service Team
