In the event of a return, please take the time to fill out the back of your receipt along with the return. We would like to know the reason for the return so we can better serve our customers. When initially trying on your Angel Brinks fit, please try them on delicately. We inspect each and every single item before they are shipped, as they are carefully hand folded one by one, with gloves. The more careful you are trying them on, the less issues can arise. We no longer will be processing refunds as of January 2014.
Upon returning your item, please follow these guidelines:
1. Please make sure the item has not been worn, and all tags are attached. We sell out of our items so quick that there is someone else most probably wanting what you are returning. In some cases this may have happened to you. So we ask that you return the item nicely so that another customer can buy a non-used/worn item.
2. Your package must be postmarked within 7 business days after receiving the item from Angel Brinks Fashion (which can be determined from tracking your item).
3. When shipping your return, please return the package with USPS Priority Mail with tracking. Tracking is important to prove you shipped it back. USPS also offers free envelopes with Priority Mail.
Please allow up to 2 business days to process your return. We receive our mail in the afternoon, so it may take the following business day to start the process.
If you have any questions in regards to this, please call (323) 455-2336. Thank you for your cooperation. All merchandise must be received back in its original form. It must not be worn, altered or damaged. In the event of a return, shipping and handling charges of returned merchandise are not refundable.
If we happen to ship the wrong item, please send us a photo (you can upload it when you are processing your return by clicking on the RETURN link at the bottom of the website. We will email you a return label and cover the shipping back to us.
Shipping & Handling
Please allow up to 5 business days to process your order. A lot of times your order may ship in 1-2 business days upon ordering but we ask for up to 5 business days to be safe, as some items are made upon order. A lot of orders may be custom, and we can not rush perfection. If you require RUSH shipping, there may be an additional production fee along with an additional shipping fee by the carrier of your choice. Please keep in mind we cannot control rush delivery fees by the shipping carrier. All RUSH orders should be called in first to confirm accuracy of inventory. Please do not order rush items without consulting with one of our associates. We need to confirm it can be done before you purchase to avoid disappointment or your funds being held. Being that we are online and considered 24 hours, it can be possible for inventory to not be completely accurate. Our regular standard shipping is Priority Mail by USPS, 2-3 business day delivery (including Saturdays) AFTER we ship your package. The shipping fee added to your cart includes, the weight of the product, tracking number confirmation, shipping and handling. Please note that AngelBrinks.com is not responsible for any potential delay after item has been sent as it is provided by the carrier and may vary with package origin and destination. The selection of shipping options are available to you upon checkout.
The website is equipped to process international orders. However, depending on the weight of the product, quantity, and location, prices may vary. If this should happen, whatever you paid for shipping in your shopping cart will be used towards the final shipping amount. You will be contacted by one of our associates to discuss your preference on how you’d like it shipped. Please make sure to provide an accurate email and phone number.
If you require anything custom, size, or design, please call (323) 455- 2336 for a consultation. All custom orders or sizes, can take up to 5 business days to produce. Shipping is still 2-3 business days after that, for all RUSH orders please call in. Most custom orders are just that, CUSTOM. Please understand that we do our best to accommodate them, so please do your best to provide accurate measurements because we can not honor exchanges or refunds. Simply because the order may be a custom design that was your request and not ours, or a custom size that would be merely impossible to find another’s interest or re-sell. Custom orders may not be returned or refunded whatsoever. Custom Orders include, any changes to a design we offer, whether it's a change in the pattern or a different choine of color or print we don't offer in that style.
As of November 1, 2014, we have the right and will start charging 10% restocking fees for unforeseen situations caused by a customer. If you decide to refuse a package or "change your mind" after we've already shipped your item, we have to right to charge 10% of the item.
Dry Cleaning Fee
There will be a dry cleaning fee deducted from your store credit, should the item(s) be returned with make up stains, bodily stains, odor, bronzer, make up, or any type of stains that will be needed to be removed in order to re-sell the item.
Information is collected from a number of places on the web site including customer order and account registration forms. The goal in collecting this information is to make ordering more efficient and your shopping experience more meaningful.
Registration and Ordering
During the order process we will ask you for information including, but not limited to your name, shipping and billing address, phone number, email address, and credit card number. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and our site, and for internal marketing purposes. If we encounter a problem when processing your order, we use the personal information to contact you.
Notice to our Customers
When you place an order, the amount is only authorized until we capture the final amount. On your end, your bank will put the funds on hold. We process all transactions this way because we don't want to collect your funds until we are sure we can ship your item. In the event your item is unavailable, sold out, or your size is sold out or on back order, we will contact you to inform you of your options. At that time, we haven't shipped your item, so we can release the funds back to you. In the event we release the funds, please be aware it's considered a VOID and NOT a refund. Like renting a car, they'll hold your funds until captured, we do the same. Once voided,www.AngelBrinks.com will disappear off your pending transaction, so please don't be alarmed when you don't see a credit back on your account. You won't see a charge or debit. If your item(s) say PRE-ORDER, if this item(s) happens to be available, it will be shipped right away. If not, pre-orders can take anywhere from 14-30 business days, depending on the item. Please call (323) 455-2336 before you order so we can give you an estimate time of arrival on your desired item(s).
Product color and quality as seen on a monitor may vary slightly compared to actual items due to photography lighting conditions and individual screen color calibration. Please contact individual vendors directly for questions regarding additional item details.
In regards to Angel Brinks Denim by Vittoria Antionette:
Design: All denim items are handmade, painted, dyed, distressed, and washed. No two items are the exact same. Tie dye is fiber-reactive meaning a chemical reaction takes place between the dye and the fabric. Fabric dye works best on cotton. AB Jeans have at least 2% spandex and occasional polyester blends for a better fitting jean. However, these jeans are more difficult to dye and strip of color.
Fit: Garments are not guaranteed to fit as pictured due to unique body shapes. Garments will appear to have a better fit at the proper size. A larger garment will lay flatter across the hips versus a smaller garment causing tension at the seams. It is recommended to have garments tailored to the proper size for the best fit.
Denim Wash: The item description states garments will vary in color and design because they are handmade. We order large quantities of denim and it is not guaranteed the dye lot will be the exact same each time. Similar to tie dye, slight differences in temperature, dyeing time, and other factors can result in different shades of the same color between different dye lots of identical products.
In the Event of a Chargeback
Once we ship your package and a charge back is filed against the company, we will report you to the FBI for internet credit card fraud which is a serious crime. Please note that your IP address is captured amongst other things, and will trace back to you. The shipping carriers provide very accurate information as well, so please understand that this is NO FRAUD TOLERANCE online store. You may be sent to collections, as it is our right to retrieve funds from fraudulent orders.
In addition to the order and registration forms we may ask you to enter your email address for purposes including but not limited to: to register for a contest; participate in surveys; or to sign up for our email newsletter and special offers. Your participation in a contest is completely voluntary, so you have a choice whether to participate and disclose information to us. We use this information to notify contest winners and to award prizes. We may post on our Site the names and cities of contest winners.