Policy
**IMPORTANT ORDER INFORMATION**
*Order Processing and Delays*
Please be advised that due to a high volume of orders, there may be delays in processing. We make every effort to dispatch orders promptly, but unforeseen delays beyond our control may occur. It's important to note that certain items are made to order. All time frames provided are estimates and are NOT guaranteed. We appreciate your patience and understanding.
*Custom Orders / Made To Order / Angel Brinks Collection*
For custom apparel or made to order items, please call (323) 455-2336 for a consultation before placing your order. Production time for both custom and non-custom orders can take up to 15+ business days (excluding weekends or holidays); this does NOT include days added for shipping. Time frames are estimated and NOT guaranteed. You have the option to add “rush order shipping” to your order; contact our team after placing your order to verify if rush shipping can be added. Please provide accurate measurements for custom orders. We reserve the right to charge a production fee for materials if measurements are beyond the U.S. standard size chart. Please note, we do NOT honor exchanges or refunds for ANY custom item.
**Reminder:** A Custom Order Fee will be applied. If you paid RUSH on a Custom Order, you have 24 hours to cancel the order, or a restocking fee will be charged. Once production starts, the process cannot be undone.
*Restocking Fee*
As of November 1, 2016, we reserve the right to charge up to 30% for unforeseen circumstances caused by a customer. If you decide to refuse a package or "change your mind" after shipping, a restocking fee may apply. Non-custom orders must be canceled within 48 hours of placement to avoid a restocking fee. If an item is returned damaged, a restocking fee will be charged. For items purchased on sale, a 30% restocking fee may be applied for returns.
*Made to Order*
Made-to-order items have a non-guaranteed production time anywhere up to 15 business days before shipping (excluding weekends or holidays). You can add a rush fee to cut production time to an ESTIMATED 7-10 business days. Time frames are NOT guaranteed. Delays may occur. If you wish to add a rush option, call us within 24 hours of placing your order. Cancellation of a rush order after 24 hours may incur a restocking fee. Made-to-order items are produced at our sister facility, and once production starts, it cannot be undone. Cancellation of a non-rush made-to-order item after 48 hours may result in a restocking fee. We do NOT process refunds; a credit will be issued in the form of a gift card.
**Note:** If you purchase a made-to-order item AND other items in the SAME ORDER, they will be shipped TOGETHER. For separate shipping, items must be bought separately. Please call us with any questions before placing your order.
Dry-Cleaning Fee
A dry-cleaning fee will be deducted from your store credit for any returned item(s) with make-up, bronzer, odor, bodily stains, or any stains requiring removal to facilitate resale.