📦 SHIPPING & HANDLING POLICY

Order Processing

  • Please allow up to 2 business days for standard order processing.

  • Ready-to-Ship items may ship sooner.

  • Made-to-Order items may require up to 15 business days before shipping.

  • Custom orders require additional production time due to craftsmanship and detailing.

  • For Rush Production, both a rush production fee and a shipping upgrade may apply.

    • Please contact us to confirm rush availability before selecting it at checkout.

🚚 U.S. Shipping Methods

USPS Ground Advantage — $15

Estimated delivery: 1–4 business days after shipment

  • Delivery varies based on distance from Los Angeles

  • Local Southern California orders often arrive in 1 day

  • Includes Saturday delivery

  • Not a guaranteed service

USPS Priority Mail — $20

Estimated delivery: 2–3 business days after shipment

  • Includes Saturday delivery

  • Reliable but not guaranteed

USPS Express (1–2 Day) — $50

Estimated delivery: 1–2 business days after shipment

  • Fastest USPS domestic option

  • Delivery timing depends on your location

  • Not guaranteed during carrier-related delays

FedEx / UPS Shipping

  • Pricing varies and is calculated at checkout when available

  • If you prefer FedEx or UPS, please contact us and we can quote the current rate

  • Delivery timelines depend entirely on the carrier selected

✍️ Signature Requirement

All packages are shipped with Signature Required to ensure secure, hand-to-hand delivery.

If you prefer No Signature Required, you must:

  1. Complete our Signature Release Form

  2. Email it back before your order ships

(The form is available under FORMS on our website.)

We do not currently offer third-party shipping insurance, which is why signature service is required by default.

🕒 In-Stock Collection

  • Orders placed before 2 PM PST ship the same business day

  • Orders placed after 2 PM PST ship the next business day

  • Weekends and holidays are not business days

🚨 Risk Department Flags

Your order may be delayed if flagged for:

  • Billing and shipping address mismatch

  • High-value orders

  • Suspicious or inconsistent information

We may request a Credit Card Authorization Form, sent only from an official @angelbrinks.com email.

If you choose not to proceed, the order will be canceled.
You may reorder using corrected information.
Your personal information is never stored.

🌍 International Shipping (Worldwide)

We do offer Shopify Worldwide Shipping, where duties and taxes are automatically calculated and collected at checkout for most countries.

International Delivery Estimates

Delivery time depends on the carrier selected at checkout:

  • DHL Express: Usually 2–3 business days

  • USPS International: Typically 7–14 business days

  • FedEx / UPS International: Varies by destination and service level

Note: Delivery estimates do not include weekends, holidays, or time spent in customs.

Customs & Requirements

  • A valid email and phone number are required for customs and delivery communication

  • In certain countries where Shopify’s duty system is not supported, duties/taxes may still be collected upon delivery

Important

Angel Brinks Fashion is not responsible for:

  • Customs delays

  • Duty/tax charges not collected at checkout

  • Carrier-related delays

  • Inaccurate or incomplete shipping addresses

International Shipping Costs

All international shipping costs are calculated at checkout.
If the actual carrier cost exceeds the collected amount, your paid shipping fee will be applied toward the final charge.

📬 Missed Deliveries

If you miss a delivery attempt:

  • Carriers usually attempt delivery at least twice

  • You may also arrange pickup at your local post office or carrier hub

  • USPS holds packages for 15 days before returning them to sender

If your package is returned to us:

  • We will notify you

  • Additional postage will be required for reshipment

Failure to retrieve your package will result in additional shipping charges for re-delivery.

🔏 Proof of Delivery & Lost Package Policy

Angel Brinks Fashion ships all orders using trusted carriers (USPS, UPS, FedEx, DHL).

Once the carrier marks your package as “Delivered”, this serves as official proof of delivery.

This includes:

  • Stylized or abbreviated signatures

  • Digital signatures

  • GPS-confirmed delivery scans

  • Delivery to the correct address listed on your order

We are not responsible for:

  • Packages stolen after delivery

  • Packages misplaced after delivery

  • Packages delivered to the correct address but not retrieved

If you believe your package was stolen or misdelivered:

  • Contact the carrier to open a Missing Mail / Delivery Investigation

  • File a local theft report if necessary

  • Check with neighbors, building offices, and mailrooms

We currently do not offer third-party shipping insurance, so we cannot replace packages confirmed delivered by the carrier.