FAQ
✨ GENERAL FREQUENTLY ASKED QUESTIONS
What Is the Difference Between In Stock, Ready to Ship & Clearance?
All three categories include items that are physically in our warehouse and will be shipped out within 1 business day after your order is placed.
(Delivery time depends on the carrier selected at checkout.)
We separate these categories for easier browsing and category-specific promotions.
🚚 IN STOCK (Ships Out in 1 Business Day)
Pre-made versions of our Made-to-Order styles.
“(IS)” in the title = it’s already made and ships next business day.
If it sells out, it returns to Made-to-Order status.
⚡ READY TO SHIP (Ships Out in 1 Business Day)
A curated selection of items already on hand, including exclusives, shoot pieces, and seasonal extras.
🔥 CLEARANCE (Ships Out in 1 Business Day)
Deep-discount items that are physically in stock.
Once sold, they also return to Made-to-Order.
🧵 MADE-TO-ORDER & CUSTOM ORDERS
What Does “Made to Order” Mean?
Most Angel Brinks designs are made from scratch once your order is placed.
This allows us to:
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Use rare, limited fabrics wisely
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Avoid waste
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Offer extended sizes
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Allow customization on select pieces
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Give every customer the freshest, newest production
Made-to-Order items take up to 15 business days to produce before shipping.
Do You Make Items Based on Event Dates?
No. All Made-to-Order pieces are produced in the order they are received, and we cannot guarantee completion based on personal event dates.
If you need your item sooner, Rush Production may be available — but availability varies based on fabric, workload, and style.
✨ Please order in advance to avoid disappointment.
How Does Rush Production Work?
Rush Production is a premium service that moves your order ahead of the standard 15-business-day queue.
Because our sewers work fixed 8-hour shifts and many of our designs require 3–4 hours of hand-embellishing each, the Rush Production fee helps cover:
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Overtime wages
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Additional labor needed to complete your item sooner
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Prioritizing your order ahead of earlier orders
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Extra staff attention for urgent deadlines
Rush Production is offered strictly to help customers who didn’t order in advance and need their piece sooner than the standard production timeline.
Important Notes:
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Rush Production speeds up production, not shipping.
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Expedited shipping must be selected separately at checkout.
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Rush orders still take an estimated 7–10 business days depending on complexity.
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Rush is not guaranteed unless pre-approved — fabric and schedule availability may vary.
✨ If you need your item urgently, please contact us before placing your order so we can confirm whether Rush Production is possible for your specific item.
Do I Need Approval Before Selecting Rush?
Yes — we always recommend contacting us first so we can confirm:
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Fabric availability
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Production schedule
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Whether your item qualifies
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Whether the timeline is realistic
If a customer selects Rush without pre-approval, we will still do our best, but it is not guaranteed.
Can I Customize a Design?
Select Made-to-Order items allow:
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Longer length
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More coverage
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Sleeves added
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Simple structural changes
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Basic color swaps (when available)
Email customorders@angelbrinks.com with:
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Measurements
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Inspiration photos
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Notes on coverage or design
Custom fees may apply.
Custom items are final sale.
📦 ORDER PROCESSING & SHIPPING FAQ
How Long Does Order Processing Take?
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Ready-To-Ship / In Stock / Clearance → ships out in 1 business day
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Made-to-Order → up to 15 business days
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Custom → varies, typically 15+ business days
Weekends and holidays do not count as business days.
Domestic Shipping Options (US)
USPS Ground Advantage — $15 (1–4 days)
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Fastest for customers near Los Angeles
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Includes Saturday delivery
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Signature required unless waived
USPS Priority Mail — $20 (2–3 days, Mon–Sat)
Reliable and fast for most regions.
USPS Expedited 1–2 Day — $50
Fastest USPS option.
FedEx & UPS (Rates Vary)
If preferred, email support and we will quote options.
All carrier timelines are estimates.
We cannot control carrier delays.
Signature Requirement
All packages ship with Signature Confirmation for safety.
If you want no signature, you must complete our waiver under “Forms” before your order ships.
We do NOT offer shipping insurance at this time — signature protects your package.
Where Is My Tracking Number?
Tracking emails are sent automatically once your order is shipped.
Check:
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Inbox
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Spam folder
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Promotions folder
🌍 INTERNATIONAL SHIPPING FAQ
Do You Ship Internationally?
Yes!
As of 2025, our Shopify Worldwide System calculates:
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Shipping
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Duties
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Taxes
All upfront at checkout — no surprise fees at delivery.
Which Carriers Do You Use?
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DHL (typically 3–7 days worldwide)
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USPS + local carrier
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FedEx International (on request)
Do You Cover Duties or Customs Fees?
All required fees are collected at checkout so customers can pay everything upfront.
Are International Orders Final Sale?
Yes — due to international customs and transit restrictions.
🔁 RETURNS & EXCHANGES (SUMMARY)
(Full policy lives under “Returns & Exchanges” — this is the FAQ version.)
Do You Offer Refunds?
No.
We offer exchanges or store credit only.
How Do I Start a Return?
Use our online portal:
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Go to www.angelbrinks.com
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Scroll to the bottom
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Click Returns Portal
Phone returns are not accepted.
How Long Do I Have to Return Something?
7 days from delivery.
Are Sale or Custom Items Returnable?
No.
Sale, clearance, custom, personalized, and worn items are final sale.
💳 BILLING, PAYMENTS & VERIFICATION
Why Was My Card Declined?
Common reasons:
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Billing address does not match bank
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Shipping to a different address
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Insufficient funds
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Bank fraud protection
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Incorrect card number or expiration
We may email a Credit Card Authorization Form if your order is flagged.
What Payment Methods Do You Accept?
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Visa
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Mastercard
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Amex
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Discover
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PayPal
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Shop Pay
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Klarna
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Zip
How Do Klarna & Zip Work?
Select your plan at checkout to split payments into manageable installments.
No hidden fees.
🛑 CHARGEBACKS & FRAUD FAQ
Why Was My Order Flagged?
Orders may be flagged for:
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Mismatched billing & shipping info
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High-value purchases
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Suspicious patterns
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Failed payment attempts
Flagged orders may require verification and will be delayed until resolved.
What If I File a Chargeback?
Filing a chargeback without:
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contacting us
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returning merchandise
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or providing accurate information
is considered fraud.
We will:
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Provide proof of delivery
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Provide IP address + transaction metadata
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Report false disputes
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Permanently ban the customer
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Pursue civil recovery if product is kept
Always email us first — we resolve almost every issue without escalation.
If Tracking Says “Delivered” But I Didn’t Receive It
Carriers consider a “Delivered” scan proof of delivery.
If you believe it was misdelivered or stolen:
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Contact the carrier immediately
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File a Missing Mail / Delivery Investigation
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Check with neighbors or building staff
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File a police report if stolen
Angel Brinks Fashion is not responsible for packages marked delivered.
💖 CUSTOMER EXPERIENCE
Why Are Some Items Not Restocked?
Because fabrics are limited edition.
Once a fabric runs out, the style becomes unavailable or Made-to-Order only.
Do You Offer Discounts for Returning Customers?
Yes!
Customers who leave a verified Yotpo review get 20% off their next order.
Are Your Reviews Real?
100% real.
We use Yotpo, which verifies purchases before publishing reviews.
How Do I Leave a Review?
Yotpo emails you automatically 3 days after delivery.
Check spam if you don’t see it.
👗 SHOWROOM, MODELING & WHOLESALE
Can I Visit Your Los Angeles Headquarters?
Yes! Walk-ins are welcome during business hours.
For custom orders, measurements, or special consultations, please schedule ahead.
How Do I Model for Angel Brinks?
Email: iwanttomodelAB@angelbrinks.com
Include professional photos, résumé, and contact info.
How Can I Apply for Wholesale?
Email: wholesale@angelbrinks.com
🕘 BUSINESS HOURS
Monday–Friday: 9AM–5PM PST
Closed Weekends & Major Holidays
